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Temporary Customer Support Advisor

Overview

Express Recruitment are passionate about supporting a local organisation with their recruitment for a Customer Support Advisor into their medium-sized Project Team. Our client is a purpose-driven organisation with a strong reputation for putting people at the heart of everything they do. They're passionate about delivering outstanding customer experiences, investing in their people, and creating a supportive, collaborative workplace where everyone can thrive.

If you enjoy solving problems, building positive relationships, and making a genuine difference to customers every day, and would like to join a team that values empathy, initiative, and continuous improvement then APPLY NOW! Immediate starts are available.

This position offers hybrid working after 1 month of training in their office in Nottingham

Skills & Experience
  • Previous experience in a customer service or administrative role, with a genuine passion for delivering excellent customer experiences
  • Strong organisational skills with the ability to manage multiple tasks, maintain accurate records and prioritise a varied workload
  • Confident using Microsoft Office applications, particularly Excel and Word, with the ability to learn new databases and systems quickly
  • Excellent written and verbal communication skills, with the ability to build positive relationships with customers, colleagues and external partners
  • A proactive, flexible and team-oriented approach, with strong attention to detail, problem-solving skills and a willingness to learn new processes and legislation
Roles & Responsibilities
  • Handle enquiries via phone, email and face-to-face, ensuring every interaction is professional, friendly and efficient
  • Process customer assessments and referrals accurately, maintaining up-to-date records and ensuring compliance with data protection and quality standards
  • Manage administrative tasks including database updates, reporting, correspondence, meeting coordination and document management
  • Support the planning and delivery of events, training sessions and community engagement activities, including organising resources and attending events where required
  • Work collaboratively across the team, building knowledge of relevant services and policies while contributing to continuous improvement and achieving service objectives
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.  We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7   Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you. 
Job Location
West Bridgford
Salary
c£12.71 per hour, reviewed after 12 weeks in consecutive employment
Job Type and Hours
Temporary for approx. 8-12 weeks, potential to extend

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