Specialist Recruitment for Call Centre and Contact Centre Operations
Running a contact centre effectively takes the right people at every level. We find call and contact centre professionals who can handle volume, maintain quality and contribute to a team that consistently delivers for your customers.
Contact Centre Staff Who Perform Under Pressure
Contact centre environments move quickly. Agents need to manage high call volumes, follow process accurately and still make every customer feel like a priority. Finding people who can sustain that level of performance day in, day out requires more than just reviewing applications.
We have experience placing contact centre staff across inbound, outbound and blended operations. We look for candidates who are resilient, focused and able to work to targets without letting quality slip. We also understand the importance of attitude and team fit in a contact centre environment, where culture and consistency matter as much as individual performance. If you need to resource a new contact centre, scale up an existing team or replace key staff, we are ready to help.
Browse this week's standout candidates:
Contact Centre Advisor
- Handled high volumes of inbound and outbound customer contacts via phone, email and live chat
- Resolved customer queries and complaints efficiently, adhering to company scripts and guidelines
- Maintained accurate records of all interactions within the CRM system
- Consistently met and exceeded individual KPIs including call handling time and customer satisfaction
Senior Contact Centre Advisor
- Managed complex and escalated customer queries, ensuring swift and satisfactory resolution
- Supported and mentored junior advisors, providing guidance on processes and best practice
- Acted as first point of escalation for team queries in the absence of the team leader
- Contributed to quality assurance reviews and provided feedback to improve team performance
Contact Centre Team Leader
- Led a team of contact centre advisors, overseeing daily performance and wellbeing
- Monitored team KPIs and delivered regular coaching and feedback to drive improvement
- Managed scheduling, absence and resource planning to ensure adequate cover at all times
- Reported on team performance and presented insights and recommendations to management
Interested in This Candidate?
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Interested in This Candidate?
Fill in your details and one of our consultants will be in touch to talk through your requirements, answer any questions and help you take the next step.
Need staff for other areas of your business?
Our expertise does not stop at Call Centre Recruitment. We have spent years helping businesses across the region find staff for many different industries and sectors. If you are looking for talent in other departments, get in touch with our team today to see how we can support your business growth.
A Simple, Effective Hiring Process
We are a leading recruitment agency and over the years we have developed a hiring process that works. We understand the challenge of finding the right person for your team, someone with the right skills who will fit in with your company culture. Our approach is simple and effective. We make sure you meet the best candidates for your role and find the right person the first time. Every step is designed to make recruitment straightforward, transparent and tailored to your business.
Getting to Know Your Business
We start by meeting with you to understand your business, your team and what you want to achieve. This includes learning about your culture, working environment and the type of person who will fit in and grow with your organisation.
This allows us to offer a recruitment service shaped around your needs, rather than a one size fits all approach.
Finding Talent & Shortlisting
Recruitment is what we do best. Since 1987, we’ve built strong relationships with professionals across the region. Today, we work with a candidate pool of over 7,000 active professionals.
Our team carefully searches, screens and shortlists candidates, putting forward people who are well matched to your role and your business.
Final Stages & Negotiation
We take care of interview coordination, feedback and next steps, supporting you through to final decision making. We also assist with offer discussions and salary negotiation, keeping communication clear and expectations aligned on all sides.
Our team stays closely involved until the right person is successfully placed.
Submit your Enquiry
Send in a brief overview of what you're looking for and we will be in touch with you to find out more about your needs.