Specialist Recruitment for Customer Service and Call Centre Leadership
A strong team starts with a strong leader. We find customer service and contact centre managers who can motivate their people, manage performance and deliver consistently high standards across the whole operation.
Customer Service Leaders Who Build High-Performing Teams
Leading a customer service or contact centre team is a demanding role. You need someone who understands the operational pressures, can coach individuals to improve, handle escalations and still keep an eye on the broader performance of the department. Finding a candidate who can do all of that, and bring the team with them, takes careful recruitment. We have placed customer service leaders across a range of environments and sizes of operation. We look for managers who lead by example, are clear communicators and have a genuine track record of improving both staff performance and customer satisfaction. If you are looking for a team leader, operations manager or contact centre director, we can find the right person for your business.
Browse this week's standout candidates:
Customer Service Team Leader
- Led a team of customer service advisors, managing daily performance and development
- Monitored individual and team KPIs, delivering regular coaching and feedback sessions
- Handled escalated customer complaints and complex queries on behalf of the team
- Supported recruitment, onboarding and training of new team members
Contact Centre Supervisor
- Supervised day-to-day contact centre operations, ensuring service levels and targets were met
- Managed team scheduling, absence and resource planning across shifts
- Conducted quality monitoring and call listening, providing constructive feedback to advisors
- Acted as escalation point for complex customer issues and supported resolution
Customer Support Team Leader
- Led a team of support executives, overseeing workload, performance and wellbeing
- Ensured all customer queries and cases were resolved within agreed SLA timeframes
- Collaborated with wider business teams to resolve recurring issues and improve support processes
- Reported on team performance and customer satisfaction metrics to senior management
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Need staff for other areas of your business?
Our expertise does not stop at Customer Services Recruitment. We have spent years helping businesses across the region find staff for many different industries and sectors. If you are looking for talent in other departments, get in touch with our team today to see how we can support your business growth.
A Simple, Effective Hiring Process
We are a leading recruitment agency and over the years we have developed a hiring process that works. We understand the challenge of finding the right person for your team, someone with the right skills who will fit in with your company culture. Our approach is simple and effective. We make sure you meet the best candidates for your role and find the right person the first time. Every step is designed to make recruitment straightforward, transparent and tailored to your business.
Getting to Know Your Business
We start by meeting with you to understand your business, your team and what you want to achieve. This includes learning about your culture, working environment and the type of person who will fit in and grow with your organisation.
This allows us to offer a recruitment service shaped around your needs, rather than a one size fits all approach.
Finding Talent & Shortlisting
Recruitment is what we do best. Since 1987, we’ve built strong relationships with professionals across the region. Today, we work with a candidate pool of over 7,000 active professionals.
Our team carefully searches, screens and shortlists candidates, putting forward people who are well matched to your role and your business.
Final Stages & Negotiation
We take care of interview coordination, feedback and next steps, supporting you through to final decision making. We also assist with offer discussions and salary negotiation, keeping communication clear and expectations aligned on all sides.
Our team stays closely involved until the right person is successfully placed.
Submit your Enquiry
Send in a brief overview of what you're looking for and we will be in touch with you to find out more about your needs.