Specialist Recruitment for Complaints and Customer Experience Management
How a business handles complaints says a great deal about its values. We find complaints and customer experience professionals who can resolve difficult situations, protect your reputation and identify what needs to improve.
Complaints Professionals Who Protect Your Reputation and Build Trust
Complaints handling requires a different set of skills to general customer service. Your team needs to stay calm under pressure, listen carefully, follow regulatory requirements where applicable and find solutions that leave the customer feeling fairly treated. Done well, a strong complaints function can actually strengthen customer loyalty. Done poorly, it can cause lasting damage. We place complaints handlers, customer experience managers and CX analysts who understand the sensitivity of the role. We look for candidates who are empathetic, methodical and able to take ownership of difficult cases from start to finish. If you need to build or improve your complaints and customer experience function, we have the experience to find the right people.
Browse this week's standout candidates:
Complaints Handler
- Managed inbound customer complaints across phone, email and written correspondence
- Investigated complaints thoroughly and provided timely resolutions in line with company policy
- Maintained accurate records of all cases and outcomes within the complaints management system
- Ensured all responses adhered to regulatory guidelines and internal SLA timeframes
Customer Experience Specialist
- Analysed customer feedback and data to identify trends and areas for experience improvement
- Worked cross-functionally to implement changes that positively impacted customer satisfaction scores
- Managed escalated complaints and ensured resolution met both customer and business expectations
- Produced regular reports on CX metrics and presented findings and recommendations to management
Complaints Manager
- Led the complaints function, overseeing case management, team performance and regulatory compliance
- Developed and implemented complaints handling processes and policies across the business
- Monitored team workload and quality, providing coaching and feedback to drive consistent standards
- Reported on complaints volumes, trends and outcomes to senior leadership and regulatory bodies
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Need staff for other areas of your business?
Our expertise does not stop at Complaints Recruitment. We have spent years helping businesses across the region find staff for many different industries and sectors. If you are looking for talent in other departments, get in touch with our team today to see how we can support your business growth.
A Simple, Effective Hiring Process
We are a leading recruitment agency and over the years we have developed a hiring process that works. We understand the challenge of finding the right person for your team, someone with the right skills who will fit in with your company culture. Our approach is simple and effective. We make sure you meet the best candidates for your role and find the right person the first time. Every step is designed to make recruitment straightforward, transparent and tailored to your business.
Getting to Know Your Business
We start by meeting with you to understand your business, your team and what you want to achieve. This includes learning about your culture, working environment and the type of person who will fit in and grow with your organisation.
This allows us to offer a recruitment service shaped around your needs, rather than a one size fits all approach.
Finding Talent & Shortlisting
Recruitment is what we do best. Since 1987, we’ve built strong relationships with professionals across the region. Today, we work with a candidate pool of over 7,000 active professionals.
Our team carefully searches, screens and shortlists candidates, putting forward people who are well matched to your role and your business.
Final Stages & Negotiation
We take care of interview coordination, feedback and next steps, supporting you through to final decision making. We also assist with offer discussions and salary negotiation, keeping communication clear and expectations aligned on all sides.
Our team stays closely involved until the right person is successfully placed.
Submit your Enquiry
Send in a brief overview of what you're looking for and we will be in touch with you to find out more about your needs.