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Temporary Customer Support Administrator – Software Development

Overview

Express Recruitment are recruiting on behalf of a leading technical services company who due to extensive growth, are recruiting for a Temporary Customer Support Administrator to join their medium sized, supportive team. This is an excellent opportunity for someone with strong customer service and co-ordination experience who enjoys problem-solving, working with developers and engineers, and coordinating technical support activities.

Skills & Experience
  • Previous experience in a customer service, service desk, or helpdesk role
  • Excellent telephone and written communication skills
  • Calm and professional approach when managing multiple priorities
  • Good IT skills, including Microsoft Office and CRM/helpdesk systems
  • Ability to learn and understand technical software products
  • A proactive, customer-focused attitude with strong problem-solving skills
Roles & Responsibilities
  • Respond to customer enquiries via telephone and email regarding software, maintenance services, and technical support
  • Log, prioritise and manage customer support requests using the CRM/helpdesk system
  • Coordinate with software and field service engineers to schedule installations, upgrades, maintenance visits and technical support
  • Update customers on project timescales and inform them throughout the lifecycle of their support requests
  • Maintain accurate customer records and ensure all interactions are documented, including processing of software licenses and maintenance contracts
  • Escalate urgent production-critical issues to senior technical staff where required
  • Ensure customer issues are resolved efficiently and closed to a high standard
  • Deliver an excellent customer experience from initial enquiry through to resolution
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7 Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you
Job Location
Beeston, Nottinghamshire
Salary
c£13.50 Per Hour D.O.E
Job Type and Hours
Part Time, 4 days per week, 30 hours flexi

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