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Learner Engagement Manager

Overview

Are you an experienced team leader with a passion for learner engagement, recruitment, and delivering outstanding customer service? Do you have experience managing a high-performing team and driving achievement against KPIs? If so, we have the role for you! Our client is a well-established leading organisation providing apprenticeships, adult learning and employability support, and more for adults and young people from diverse backgrounds.

Our reputable client is seeking a Learner Engagement Team Leader to join their growing team. This is an exciting opportunity for an experienced recruitment, sales, or education professional to play a key role in developing business growth and supporting learners across the East Midlands.

The successful candidate will be responsible for leading and developing the Learner Engagement Team, ensuring recruitment and retention targets are achieved while maintaining excellent standards of Information, Advice and Guidance (IAG), compliance, and customer service.

Our client is offering an excellent benefits package which is specifically designed to support your wellbeing, work-life balance and career development. Benefits include enhanced annual leave (with the option to purchase up to 15 additional days), an excellent work-life balance with a 35-hour working week/early Friday finish, annual profit shares, business mileage reimbursements, pension schemes, access to EAP/wellbeing support, discounts at over 80 retailers, annual travel pass/cycle to work scheme, hybrid working and more!

Skills & Experience
  • Previous experience leading and managing a team within recruitment, sales, education, training, or a similar environment
  • Proven experience achieving and exceeding KPIs and targets
  • Strong understanding of learner engagement, recruitment processes, or employability services
  • Excellent communication and relationship-building skills with customers, employers, and stakeholders
  • Ability to coach, motivate, and develop team members effectively
  • Strong organisational skills with excellent attention to detail
  • Experience using CRM systems and producing accurate reports Knowledge of sector regulations, compliance requirements, and safeguarding practices would be advantageous
Roles & Responsibilities
  • Lead, support and develop a customer-focused engagement team to achieve agreed performance targets
  • Drive successful candidate attraction, engagement and retention across a range of programmes and services, working closely with senior leadership to deliver successful recruitment objectives
  • Monitor the team performance, ensure individuals receive effective guidance and support to help them access the most suitable opportunities
  • Build and maintain strong relationships with employers, partners, customers and key stakeholders, and conduct regular reviews and coaching
  • Maintain accurate records, systems, reports and tracking information to support effective performance management, ensuring all processes meet required company standard
  • Identify and develop new opportunities through networking, events, partnerships and promotional activity
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.  We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7   Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you. 
Job Location
Nottingham, Nottinghamshire
Salary
c£36,000 - £39,500 per annum D.O.E
Job Type and Hours
Monday – Friday (full-time)

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