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German Speaking Customer Service Advisor

Overview

Express Recruitment are delighted to be working in exclusive partnership with a globally recognised lifestyle brand to recruit passionate German Speaking Customer Service Advisors to join their growing Customer Experience team in the Leicester area.

Whether your background is in customer service, retail, hospitality, care, teaching, support work or another people-focused environment, if you enjoy helping others and delivering exceptional experiences, this could be the perfect opportunity to take your career in a new direction.

Offering a competitive salary, monthly bonus, hybrid working and fantastic employee benefits, this is an exciting opportunity to join a business that truly puts its people first.

What You'll Receive

  • Competitive salary with a monthly bonus of up to 10%
  • Hybrid working
  • Generous clothing allowance and 30% staff discount
  • 28 days annual leave (including Bank Holidays)
  • Retail discounts and Virtual GP service
  • Free onsite parking
  • Ongoing training, development and career progression
Skills & Experience
  • Native or C2-level German speaker
  • Previous customer service or people-focused experience
  • Candidates from care, teaching, support work, hospitality, retail or healthcare are encouraged to apply
  • Excellent written and verbal communication skills
  • Strong problem-solving skills with a positive, resilient attitude
  • Comfortable working independently and as part of a team
Roles & Responsibilities
  • Deliver outstanding customer service via phone, email and live chat
  • Handle customer enquiries including orders, deliveries, returns and refunds
  • Resolve queries efficiently while meeting quality and service standards
  • Build strong customer relationships through friendly, personalised support
  • Confidently promote products and provide expert advice
  • Work collaboratively with colleagues to continuously improve the customer experience
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7. Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.
Job Location
Leicester, Leicestershire
Salary
c£31,000 per annum D.O.E
Job Type and Hours
Monday to Friday, plus 1 in 4 weekends, Rotating shifts of 8:00am–4:00pm and 11:00am–7:00pm, Hybrid working - 3 days in the office, 2 days from home.

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