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Field Service IT Support Engineer

Overview

Express Recruitment are delighted to be working with a well-established Business Service Provider, who promote an environment of individual growth and progression, are looking for an IT Field Support Engineer to cover their west country/southwest region of clients.

The successful candidate will manage clients on a day-to-day basis, visit clients on site to deliver exceptional IT support, and ensure all clients are up to date with their current IT licenses. Due to the positions travel requirements which is regionally across Birmingham, Bristol and southwest areas, a full, clean UK driving licence is essential to apply for the role. There is some flexibility for remote working when not visiting clients.

Their ideal candidate will have strong 1st & 2nd line IT support experience; be highly proficient with Microsoft Windows servers, Desktop platforms, and Office applications; and have a polite, analytical, and customer-centre approach.

For the position, they are offering a competitive starting salary of c£32,500 per annum and a generous benefits package including company vehicle, hybrid working, fuel card, work mobile phone and laptop, a pension scheme, private medical provisions, and more!

Skills & Experience
  • Be highly proficient with Microsoft Windows servers, Desktop platforms, and Office applications including Server 2008/2012/2016/2019/2022, Windows 10/11, and Office 2016/2019/365 
  • Experience using Microsoft Active Directory including 365 directory sync 
  • Office 365 administration and implementation experience is desirable 
  • Knowledge of VoIP Telephony, RMM systems, and automated ticketing systems is desirable 
  • Experience connecting and configuring routers, firewalls, and switches 
  • Have a polite and professional manner whilst always putting the customer first 
  • Experience solving issues from diagnosis to completion 
  • Possess a full, clean UK driving licence 
Roles & Responsibilities
  • Manage day-to-day interactions with clients including updating them regularly 
  • Ensure customers are up to date with relevant licenses and assets accordingly 
  • Visit and support customers throughout Birmingham and southwest areas 
  • Act as the primary point of contact for customer escalations 
  • Address complex issues in line with contractual requirements 
  • Travel to various customers across  
  • Work with the IT Sales Manager to provide customers with more supportable products 
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7 Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.
Job Location
Gloucester
Salary
c£32,500 per annum D.O.E + Company Car
Job Type and Hours
Monday – Friday, 8:45am – 5:45pm

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