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Customer Service Advisor

Overview

Our client is seeking a proactive and customer-focused advisor to join their expanding team. This role is ideal for someone with excellent communication skills and a strong background in customer service, whether in a contact centre, retail, or similar environment.

The position follows a four on, four off shift pattern working either 5:30am – 4;30pm or 1:00pm – 12am.

The successful candidate will manage customer cases from start to finish, provide timely updates to customers, maintain accurate records, and ensure all enquiries via phone, email, or online channels are handled professionally and efficiently.

Skills & Experience
  • Excellent customer service skills, with the ability to prioritise customer needs
  • Strong record-keeping and organisational skills, with the ability to chase updates and keep customers informed
  • Effective communication skills, both verbal and written
  • Professional telephone and email etiquette
  • Adaptable team player with strong listening skills and a commitment to long-term development
Roles & Responsibilities
  • Deliver high-quality customer service and build positive client relationships
  • Actively listen to understand and address customer needs across multiple channels (phone, email, online)
  • Handle inquiries professionally while adhering to company policies and best practices
  • Collaborate with team members to achieve individual and departmental goals
  • Maintain accurate records, reports, and communication logs
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7 Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.
Job Location
Alfreton, Derbyshire
Salary
c£25k per annum D.O.E
Job Type and Hours
Two Vacancies available across a 4 on 4 off shift pattern (5:30am – 4;30pm) (1:00pm – 12am)

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