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Temp to Perm Aftersales Advisor

Overview

Our client is a long-established, family-owned business with an outstanding reputation for customer service and quality. Having built a loyal customer base over several decades, they pride themselves on creating a welcoming, friendly environment where customers receive expert advice without any pressure. Their commitment to delivering exceptional experiences before, during and after every purchase has earned them industry recognition and excellent customer feedback. Joining the team means becoming part of a supportive business that genuinely values its people, invests in training, and believes that outstanding service is at the heart of everything they do.

They’re currently seeking a passionate Customer Service professional to join their team on a Temp to Perm basis. This is an exciting opportunity for a confident and organised individual who thrives in a fast-paced environment and enjoys delivering outstanding customer service at all different levels!

Skills & Experience
  • Previous administration experience, ideally within a service or warranty environment
  • Excellent customer service and communication skills
  • Highly organised with the ability to prioritise and multitask
  • Confident working in a fast-paced, customer-facing role
  • Strong problem-solving skills and the ability to use initiative
  • A team player with a positive, proactive attitude
Roles & Responsibilities
  • Act as the first point of contact between customers, other internal teams and manufacturers
  • Ensure repairs and warranty claims are handled efficiently from start to finish
  • Coordinate with the team to manage repairs and bookings to schedule appointments
  • Handle customer enquiries via phone, email, and face-to-face, providing regular updates
  • Process and submit warranty claims to manufacturers, produce invoices and monitor claims and dispatch dates, ensuring maintained and accurate records
  • Maximise warranty revenue and manage returned/faulty parts
  • Build strong relationships with manufacturers and support the wider administration team
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7 Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.
Job Location
Eastwood, Nottinghamshire
Salary
Up to c£15.00 per hour D.O.E
Job Type and Hours
Monday – Friday, 8:30am – 5:00pm, with occasional Saturdays (day off in lieu provided)

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